Quest Diagnostics, a US-based diagnostic information services provider, has partnered with Google Cloud to enhance its data management and analytics capabilities.
The collaboration aims to personalise experiences for patients, providers, and customers.
It will leverage Google Cloud’s data analytics and generative AI (GenAI) technologies, including the Google Agentspace platform.
Quest will use Google Agentspace to connect employees and customers with enterprise-wide knowledge and automate complex tasks through intelligent, customisable agents.
The collaboration will explore the use of GenAI and streamline Quest’s systems to improve data quality, management, and security.
It will provide personalised health insights from laboratory data and empower physicians with laboratory insights to improve patient care.
Quest Diagnostics vice president and chief data officer Mark Clare said: “Working with Google will help us create new capabilities for serving patients, healthcare providers, and other customers.
“Data management has gone through significant generational changes in recent years and is only accelerating today with generative AI.
“Quest’s relationship with Google will enable Quest to capitalise on the rapidly changing technology landscape to evolve customer insights in a responsible, trusted and secure manner.”
Quest said the partnership with Google Cloud aligns with its strategy to implement AI and automation technologies to enhance productivity, service, quality, and innovation.
The company anticipates the collaboration will strengthen its hybrid cloud strategy by expanding data and AI capabilities and boosting productivity.
The partnership will protect access to patient data through Google Cloud’s HIPAA-compliant infrastructure and Quest’s security and privacy protocols.
Quest has already deployed AI and automation in areas such as microbiology and cytology testing, specimen processing, and customer service.
Google Cloud CEO Thomas Kurian said: “This collaboration with Quest Diagnostics marks an important moment in healthcare innovation.
“By combining Google Cloud’s cutting-edge AI and data analytics capabilities, with Quest’s vast network and deep healthcare expertise, we’re helping improve diagnostics and patient care.
“Together, we’re paving the way for a future where healthcare is more personalised, proactive, and accessible for everyone.”
