To ensure greater personal security and responsiveness in these situations, instant emergency alerts, real-time location tracking, and rapid access to help must be generated.
Working in the background to address the well-being of these nearly seventeen million mature individuals and the peace of mind of their loved ones is Viiz, a leading provider of 24/7/365 emergency, customer care, and contact center services.
“Viiz is excited to be working with Consumer Cellular,” states Viiz President and CEO, Norm Phipps. “This partnership is yet another example of how our singular approach to innovative telematics, personal safety applications, and contact center emergency services are delivering timely solutions that provide compassionate support and peace of mind to seniors, loved ones, families, and their caregivers.”
Upon activation of the Consumer Cellular IRIS Ally Medical Alert Device, a Viiz Agent provides a voice-call response, and the Viiz professional monitoring technology platform pulls in a full range of enhanced data to assist the agent’s support of the situation. The agent triages the problem and quickly transmits appropriate information to first responders to address the need.
“For almost three decades, the ongoing mission of Consumer Cellular has been to provide technology and human support solutions that address the needs of America’s over-fifty population,” states Ed Evans, CEO, Consumer Cellular. “Our partnership with Viiz and its innovative and customer-centric services is an important demonstration of that commitment.”
The IRIS Ally one-touch emergency response device features fall detection, two-way communications, and GPS tracking, along with cellular technology to identify a user’s location. IRIS Ally operates off the Consumer Cellular wireless network, so users are not bound to a Wi-Fi connection or hub located in the home. The device may be worn around the neck with a lanyard or on the hip with a provided clip, both options provide full functionality of the device. IRIS Ally is also water and weather-resistant, making it suitable for use in the shower and wet outdoor conditions.
Viiz is a leading emergency voice services and support provider in North America. The company’s contact center expertise and capabilities are enriched by an active research and development team that innovates and evolves platforms supporting a full range of traditional and leading-edge service center scenarios. With these and other evolving solutions, Viiz enables clients to transform their service centers into sustainable best-in-class customer experiences.
All Viiz emergency call agents are Association of Public-Safety Communications Officials (APCO) Certified, and its contact center operations meet or exceed National Emergency Number Association (NENA) standards for call answering.
